Biome Brews Privacy Policy

Introduction

At Biome Brews, we are committed to safeguarding and preserving the privacy of our visitors. This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

Information We Collect

When you make a purchase or sign up for an account through our website, we collect certain information from you, including your name, email address, billing address, delivery address, telephone number, company name, and VAT number. Your orders will also store your IP address, hostname, country location, type of device used, date and time of the order, payment method, payment amount, delivery method, number of loyalty points earned, date and time the order was completed, customer status (new or returning), and the products ordered.

Your user account can be deleted on request. Please note that your details will be stored in any prior orders placed before deleting the account. This is due to VAT regulations, which require us to keep all records of VAT transactions for a minimum of six years.

Your payment information, including credit or debit card details, is directly sent to our payment gateway Stripe (https://stripe.com) or PayPal (https://www.paypal.com), and we do not store the payment details. Please refer to Stripe and PayPal's privacy policies for more information.

We will not collect sensitive personal information about you without your prior and explicit consent.

Information We Use

We use the information collected to provide our services to you both online and offline. We do not share this information with any third party. Where you have subscribed to our newsletter, you may also receive information on our products or services from time to time. If you would like to opt out of receiving future marketing and promotional material from us, you can unsubscribe by clicking the link at the bottom of the newsletter.

We also use the information in our strategic analysis and assessment of market trends, production, and reordering levels. We compile anonymous, aggregated statistics to understand how users use the Website and to help us improve the structure of the Website. We cannot identify you personally this way. By using the Website, you agree to us using your personal information in this way.

We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may share your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information we receive, or to otherwise protect our rights.

We use marketing companies to contact you to undertake customer satisfaction surveys, invite you to provide product reviews, or for market research.

Cookies

We use 'cookies' to collect additional information about your visit to the Website, such as individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

A cookie is a text file that a website transfers to your computer's hard disk so that the website can remember who you are. Cookies only record those areas of a website that have been visited by your computer and for how long.

Looking After Your Information

We take appropriate security measures in relation to the sensitivity of the information which we hold on you. We will not hold your information on our systems for any longer than is necessary for us to meet the purpose of holding that information. Where you have made us aware that the information we hold about you is inaccurate or not up-to-date, we will update that information. If you have any questions about privacy, please contact us via info@biomebrews.com.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.