Refunds and Returns

Biome Brews Return Policy

Return Policy We're here to make sure you're brewing up happiness! You have the right to return any tea accessory within 14 days after receiving your order. Please note that our packaged teas and loose leaf teas are non-returnable - once they’re out of the box, they’re ready for brewing!

We will only accept returns of tea accessories in their original condition and packaging. No worries, we make it easy for you!

For any return request, please contact us at Biome Brews. We're just an email away! subject title “RETURNS”

Contact Email: info@biomebrews.com

Return Shipping Address: Will be provided as part of the returns process after you have emailed

Please note that any courier / shipping charges for your returns will be at your cost.

Once we receive your returned items, we'll brew up a quick refund, including billed delivery charges, within 30 days.

Cancellation Policy Changed your mind? No problem! If you wish to cancel your order, please contact us immediately at info@biomebrews.com, subject title “CANCEL” no later than 1 hour after placing your order. We'll do our best to catch it before it ships, but we can't guarantee a successful cancellation once this period has passed.

At Biome Brews, we're steeped in making sure you have a great experience!